FAIR Health offers a range of patient-facing tools and resources, available in English on fairhealthconsumer.org and in Spanish on fairhealthconsumidor.org. These offerings equip patients with the ability to estimate their healthcare costs and navigate the healthcare system. FAIR Health offers patient-facing educational articles related to navigating the healthcare system; these articles are free to access and share with patients. The user-friendly content, developed with subject-matter experts and literacy experts, covers a variety of healthcare-related topics, including: guidance on how to choose a health plan, the basics of telehealth and how to understand medical bills and Explanation of Benefit forms. New topics are added regularly.
Patients also can view the decision tools on the FAIR Health Consumer website before meeting with the healthcare team to prepare for discussions with them.
If you or a loved one has a serious illness, palliative care can help relieve discomfort and stress. Shared decision making is a conversation with your doctor about your treatment choices.
An advance directive is a written statement that documents your wishes for future medical care in case you are unable to express them later. You can make your wishes known by documenting advance directives such as a living will and healthcare proxy. A primary care doctor or nurse practitioner can talk about your wishes with you and/or your caregiver:
We often rely on our doctors to tell us what care we need. But to get the best care, you and your doctor make decisions together. This process is called “shared decision making.” Your doctor shares medical expertise, and you share what you want out of your care. Then you make a decision together. Shared decision making can be especially helpful in palliative care. That’s a type of care meant to provide comfort to a patient with a serious, chronic illness whose quality of life has decreased as a result of the illness. Read our FH® Insurance Basics article on palliative care and shared decision making.
If your healthcare team has not spoken about shared decision making, you can still engage in the process. Refer to this checklist to start the shared decision-making conversation. Download, print and bring this with you to appointments.